1. Who we are and what we do
2. Data We Collect About You
We do not knowingly collect information of persons who are under the minimum required legal age of 21 years old.
To create a client account on our Website, you must provide a valid email address and a password. If you choose to sign-up and authenticate using a third-party account, such as Facebook or Google, you authorize us to obtain account information from the third-party platform.
To book our services, you might need to provide a valid payment method such as credit card, debit card, PayPal account or electronic wallet. Your payment information will be collected and processed by our authorized payment vendors. We do not directly collect or store debit or credit card information ourselves in the ordinary course of processing online transactions. If we allow manual payment methods such as cash or bank transfers, we will collect corporate banking information such as entity name, entity bank account, branch name, account number, IBAN number and swift code. This data will be stored in our database and will be used to process financial transactions between us and your entity.
2.4.Other information you might submit
You might submit data to us for limited purposes such as requesting support, answering a questionnaire, participating in a study, or signing up to receive communication from us.
2.5.Information collected by Third-Parties
Some third-parties may collect data about you when you use our Website. This may include data you submit, (such as payment information) or automatically collected information (in the case of third-party analytics providers and advertisers. We may obtain data from third-parties about you. We may combine that data with information that we have collected.
3. How We Use Your Data
We may use your data for the following purposes:
Identification and Authentication: We use your information to verify you when you access your account.
Operating our Services: We use your information to provide our services, process and fulfill bookings, provide customer support, and to fulfill our contract obligations to you. We (and/or our third party vendors) use your financial information to process purchases made by you.
Communicating with you: We use your information when we communicate with you, such as when we respond to your enquiries or when we offer support.
Improving our services: We use your information to understand how our services are being used and how we can improve them. In general, we analyze aggregated data, rather than specific user data. We may, however, need to analyze a specific case to address a specific problem.
Marketing purposes: We use your data to send you offers or update you with the latest services and products.
Legal compliance: We use your information when we are legally required to do so, such as responding to a subpoena or a court order.
Protecting your information: Where appropriate, we may anonymize, backup and delete certain data.
We never sell your personal information: We will not sell any of your personal information to a third-party.
4. How We Share Your Data
We share your information we collect with third parties as follows:
With your consent: We may share your data with third parties when we have obtained your express consent to do so. You may revoke these consents.
Authorized Vendors: We might share your information with third-party vendors that help us operate our services, process orders, and comply with your instructions and contractual obligations. This includes payment processors, email service providers, quality assurance and testing vendors, fraud and abuse prevention vendors and customer relations management (CRM) vendors.
Analytics: We may share your data with persons who provide analytics showing how customers are using our services.
Affiliates and advisors: We may share your data with our auditors and advisors for planning, financial reporting, accounting, auditing, tax filings and legal compliance.
Certain legal situations: We use your data to send you offers or update you with the latest services and products.
Legal compliance: We may share your data where we believe disclosure is necessary to comply with a legal obligation or in connection with a corporate transaction as discussed in Section 5.
Aggregated and anonymized information: We may publicly disclose non-personal aggregated or anonymized information such as our number of visitors and registered users.
We use reasonable efforts to vet vendors for their privacy and data security practices. We require that such vendors agree to protect the data we share.
5. Legal Disclosures
We may disclose the information we collect from you in response to official requests such as court orders, subpoenas or national security requests that we receive from government authorities or parties to legal proceedings. All the requests will be handled in accordance with the laws and regulations of the United Arab Emirates. If the request originates from a foreign jurisdiction, we will typically disclose information where we in good faith believe that disclosure is permitted by both UAE law and local law. In all cases, we may raise or waive any legal objection our right available to us, in our sole discretion.
6. Data Retention
We retain your data for as long as you have a client account with us. When you close an account, we will delete its content. We may, however, retain logs of automatically collected information for internal analytics, such as email address, tax registration number, communications with you and your transactional data (for auditing, tax and financial purposes). When we no longer have a business reason for retaining data, we will delete or anonymize it.
If we receive legal process pertaining to your account, we will retain your data for as long as we in good faith believe is necessary to comply with the legal process.
7. Your Choices of Privacy
We enable you to make numerous choices about your information submitted to us:
You may choose not to provide us with certain information
You may change or correct information voluntarily submitted to us. We encourage you to keep your data current by reviewing your account page.
You may opt out of receiving commercial emails from us. See Section 8 for more details.
You may close your client account, which will delete your information.
Users from certain countries may have additional rights. See Section 12 for more details.
8.1.Emails from us
By creating a client account, you consent to receive commercial emails from us. This includes newsletters and offers. All users may decline to receive commercial messages in their account settings. Please note that any opt-out request may take several days to process and you will continue to receive transactional emails from us, such as emails confirming transactions and or providing information about your account.
8.2. Mobile Device Communications
For the sole purpose of completing an order, explaining our services or giving support, you may receive phone calls or whatsapp messages from us.
9. Protecting your information
We use technical and organizational security measures to safeguard your data from unauthorized or accidental disclosure. Despite these efforts, no information system can be 100% secure, so we cannot guarantee the absolute security of your information.
You also have a role to play in keeping your data safe. We encourage you to use a unique and hard-to-guess password for your account and to not share it with others. If you believe that someone has gained access to your account without your permission, please contact us immediately so that we can investigate.
10. Third Party Services
11. Where to find us
For any questions, request or complaints regarding to your privacy, please contact us at:
Elephant Live FZ-LLC
In5 Media Innovation Centre,
Dubai Production City,
Dubai, United Arab Emirates.